If I really want to improve my situation, I can work on the one thing over which I have control - myself.

Remember that our reactions are a product of our perceptions, and our perceptions are a result of what is at the center of our life.

Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.

The power of transcendent vision is greater than the power of the scripting deep inside the human personality and it subordinates it [the scripting], submerges it, until the whole personality is reorganized in the accomplishment of that vision.

A mission statement is not something you write overnight... But fundamentally, your mission statement becomes your constitution, the solid expression of your vision and values. It becomes the criterion by which you measure everything else in your life.

Satisfied needs do not motivate. It's only the unsatisfied need that motivates. Next to physical survival, the greatest need of a human being is psychological survival - to be understood, to be affirmed, to be validated, to be appreciated.

Unfortunately, too many executives believe the myths about trust. Myths like how trust is soft and is merely a social virtue. The reality is that trust is hard-edged and is an economic driver.