Nevertheless, the only way we can move from where we are now to where we would like to be is to accept where we are now.

Each of us guard a gate of change that can only be opened from the inside.

Trust is the highest form of human motivation.

If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

To judge someone before understanding that person is a form of human rejection and feeds upon itself. It intensifies personal insecurities, necessitating more judgment (prejudice) and less understanding. The processes continue in this vicious cycle.

A moment of choice is a moment of truth.