Each of us guard a gate of change that can only be opened from the inside.

We can never really change someone; people must change themselves.

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

If you don't set your goals based upon your Mission Statement, you may be climbing the ladder of success only to realize, when you get to the top, you're on the WRONG building.

Effective leadership is the only competitive advantage that will endure. That's because leadership has two sides- what a person is character and what a person does- competence.

You may be good, but what are you good for? You've got to be good for something. You've got to be about some project, some task that requires you to be humble and obedient to the universal principles of service. You've got to live a life of complete and total integrity in order to give this kind of service. This integrity enables you to love other people unconditionally, to be courageous and kind at the same time, because you have integratedness inside your own soul.

People are social beings and want interaction and social learning is the primary form of learning, just as word of mouth advertising is the highest form of advertising.