A moment of choice is a moment of truth.

It's easy to say ''no!'' when there's a deeper ''yes!'' burning inside.

It is possible to be busy-very busy-without being very effective.

When we value correct principles, we have truth - a knowledge of things as they are.

If you are an effective manager of your self, your discipline comes from within; it is a function of your independent will.

Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.

You think effectiveness with people and efficiency with things.