Trust is the one thing that affects everything else you're doing. It's a performance multiplier which takes your trajectory upwards, for every activity you engage in, from strategy to execution.

It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity.

Quality relationships are built on principles, especially the principle of trust.

Empathy takes time, and efficiency is for things, not people.

Compliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.

Principles are natural laws that are external to us and that ultimately control the consequences of our actions. Values are internal and subjective and represent that which we feel strongest about in guiding our behavior.

The commitments we make to ourselves and to others, and our integrity to those commitments, is the essence and clearest manifestation of our proactivity.