Trust is the one thing that affects everything else you're doing. It's a performance multiplier which takes your trajectory upwards, for every activity you engage in, from strategy to execution.

Principles don't die. They aren't here one day and gone the next. They can't be destroyed by fire, earthquake or theft. Principles are deep, fundamental truths, classic truths.

Values determine behavior; Principles determine the consequences of behavior.

If you don't choose to do it in leadership time up front, you do it in crisis management time down the road.

To ignore the unexpected (even if it were possible) would be to live without opportunity, spontaneity, and the rich moments of which "life" is made.

Trust is the highest form of human motivation. It brings out the very best in people. But it takes time and patience.

Empathy takes time, and efficiency is for things, not people.