Trust is the one thing that affects everything else you're doing. It's a performance multiplier which takes your trajectory upwards, for every activity you engage in, from strategy to execution.

We are free to choose our actions, . . . but we are not free to choose the consequences of these actions.

To change ourselves effectively, we first had to change our perceptions.

The first job of a leader-at work or at home-is to inspire trust. It's to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.

It's easy to say ''no!'' when there's a deeper ''yes!'' burning inside.

Success in one role can't justify failure in another.

Most learning is social, or what I call the cultural DNA. Everyone knows that word of mouth advertising is the best advertising. That's social learning.