In the last analysis, what we are communicates far more eloquently than anything we say or do.

If you organize your family life to spend even ten or fifteen minutes a morning reading something that connects you with these timeless principles, its almost guaranteed that you will make better choices during the day--in the family, on the job, in every dimension of life. Your thoughts will be higher. Your interactions will be more satisfying. You will have a greater perspective. You will increase that space between what happens to you and your response to it. You will be more connected to what really matters most.

The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

You can buy a person's hands but you can't buy his heart. His heart is where his enthusiasm, his loyalty is.

Our character is basically a composite of our habits. Because they are consistent, often unconcious patterns, they constantly, daily, express our character.

Public behavior is merely private character writ large.