I love interaction with audiences. If were my choice, I would spend most of my time interacting with audiences. Walking around and asking them to challenge me.

We can never really change someone; people must change themselves.

Once you have a clear picture of your priorities - that is values, goals, and high leverage activities - organize around them.

Make specific appointments with yourself to work on goals, and treat an appointment with yourself as you'd treat an appointment with anybody else.

Trust is clearly a key competency. A competency or skill that can be learned, taught, and improved and one that talent can be screened for.

Just as the education of nerve and sinew is vital to the excellent athlete and education of the mind is vital to the scholar, education of the conscience is vital to the truly proactive, highly effective person. Training and educating the conscience, however, requires even greater concentration, more balanced discipline, more consistently honest living. It requires regular feasting on inspiring literature, thinking noble thoughts and, above all, living in harmony with its still small voice.

What we are communicates far more eloquently than anything we say or do. There are people we trust because we know their character. Whether they're eloquent or not, whether they have human-relations techniques or not, we trust them and work with them.