Actually I did not invent the seven habits, they are universal principles and most of what I wrote about is just common sense. I am embarrassed when people talk about the Covey Habits, and dislike the idea of being some sort of guru.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

Success in one role can't justify failure in another.

We can act instead of being acted upon.

I think the most significant work we'll do in our whole life, in our whole world is done within the four walls of our home.

We think we see the world as it is, when in fact we see the world as we are.

It's better to be humbled by the word than by the force of circumstances.