When your happiness comes primarily from the happiness of others, you know you have moved from a 'me' experience to a 'we' experience. And the whole problem-solving and opportunity-seizing process changes.

The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, 'Wrong jungle!' ... Busy, efficient producers and managers often respond ... 'Shut up! We're making progress!'

Through imagination, we can visualize the uncredited worlds of potential that lie within us.

Nothing is as fast as the speed of trust.

Effective leadership is putting first things first. Effective management is discipline, carrying it out.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

Trust is the one thing that affects everything else you're doing. It's a performance multiplier which takes your trajectory upwards, for every activity you engage in, from strategy to execution.