Patience is emotional diligence.

Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Where you are headed is more important than how fast you are going. Rather than always focusing on what's urgent, learn to focus on what is really important.

Consequences are governed by principles, and behavior is governed by values; therefore, value principles!

All things are created twice. All things. Vision is the first creation. For a house it's called the blueprint. For a life it's called a mission. For a day it's called a goal and a plan. For a parent it's called a belief in the unseen potential of a child. For all, it is the mental creation which always precedes the physical, or second, creation.

I am fortunate to have a very helpful team that enables me to spend time doing things that are important but not necessarily urgent. People who have no such team need to also make these larger decisions so that they can cheerfully say No to that which is urgent but not important.