Most people define greatness through wealth and popularity and position in the corner office. But what I call everyday greatness comes from character and contribution.

Real excellence does not come cheaply. A certain price must be paid in terms of practice, patience, and persistence - natural ability notwithstanding.

When you listen with empathy to another person, you give that person psychological air.

Response-ability is the ABILITY to choose our response to any circumstance or condition.

Building and repairing relationships are long-term investments.

Communication is the most important skill in life. We spend most of our waking hours communicating. But consider this: You've spent years learning how to read and write, years learning how to speak. But what about listening?

There are principles that govern human effectiveness - natural laws in the human dimension that are just as real, just as unchanging and unarguably there as laws such as gravity are in the physical dimension.