People and their managers are working so hard to be sure things are done right, that they have hardly have time to decide if they are doing the right things.

To listen with empathy is the most important human skill.

When you engage in a work that taps your talent and fuels your passion-that rises out of a great need in the world that you feel drawn by conscience to meet-therein lies your voice, your calling, your soul's code.

People behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.

If the big rocks don't go in first, they aren't going to fit in later.

Independent thinking alone is not suited to interdependent reality.

Effective people are not problem-minded; they're opportunity minded. They feed opportunities and starve problems.