Internal victories precede external victories.

Being is seeing in the human dimension.

To judge someone before understanding that person is a form of human rejection and feeds upon itself. It intensifies personal insecurities, necessitating more judgment (prejudice) and less understanding. The processes continue in this vicious cycle.

The struggle comes when we sense a gap between the clock and the compass - when what we do doesn't contribute to what is most important in our lives.

Before a performance, a sales presentation, a difficult confrontation, or the daily challenge of meeting a goal, see it clearly, vividly, relentlessly, over and over again. Create an internal "comfort zone". Then, when you get into the situation, it isn't foreign. It doesn't scare you.

If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.

To achieve goals you've never achieved before, you need to start doing things you've never done before.