Executives need to understand the economic benefits of trust dividend, especially when the behavior is real, not artificially or superficially created as PR to manipulate trust.

The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. This literally turns a failure into a success.

Highly effective people tend to be proactive. They decide to find a better job or to have better health, rather than of responding to whatever curves life throws at them.

Distinguish between the person and the behavior or performance.

A life of integrity is the most fundamental source of personal worth.

Paradigms are powerful because they create the lens through which we see the world.

Everyone chooses one of two roads in life - the old and the young, the rich and the poor, men and women alike. One is the broad, well-traveled road to mediocrity, the other road to greatness and meaning.