It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.

Consequences are governed by principles, and behavior is governed by values; therefore, value principles!

In order to have influence, you have to be influenced.

People behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.

What one thing could you do in your personal and professional life that, if you did on a regular basis, would make a tremendous positive difference in your life? Quadrant II activities have that kind of impact. Our effectiveness takes quantum leaps when we do them.

Creating and integrating an empowering personal mission statement is one of the most important investments we can make.

Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).