Anyone can count the seeds of an apple. Who can count the apples in a seed?

Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.

You basically get what you reward. If you want to achieve the goals and reflect the values in your mission statement, then you need to align the reward system with these goals and values.

Nevertheless, the only way we can move from where we are now to where we would like to be is to accept where we are now.

Everyone has values; even criminal gangs have values. Values govern people's behavior but principles govern the consequences of those behaviors.

If we know how to listen to our own heart, we can listen to the hearts of others.

When you make a commitment to yourself, do so with the clear understanding that you're pledging your integrity.