I find most meetings are a waste of time, because they are so ill-prepared and there's little opportunity for true synergy in producing better solutions than what anyone originally thought of. So I work hard to only attend those meetings that have strategic importance and miss all kinds of other seemingly urgent meetings.

An abundance mentality springs from internal security, not from external rankings, comparisons, opinions, possessions, or associations.

We must look at the lens through we see the world, as well as the world we see, and that the lens itself shapes how we interpret the world.

What you do has far greater impact than what you say.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

Internal victories precede external victories.