Seek to understand before you seek to be understood.

The deepest hunger of [a child's] human heart is to be understood, for understanding implicitly affirms, validates, recognizes and appreciates the intrinsic worth of another.

Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).

There is so much we can do to render service, to make a difference in the world - no matter how large or small our circle of influence.

To listen with empathy is the most important human skill.

Response-ability is the ABILITY to choose our response to any circumstance or condition.

The power of transcendent vision is greater than the power of the scripting deep inside the human personality and it subordinates it [the scripting], submerges it, until the whole personality is reorganized in the accomplishment of that vision.