Effective people stay out of Quadrants III and IV because, urgent or not, they aren't important. They also shrink Quadrant I down to size by spending more time in Quadrant II...Quadrant II is the heart of effective personal management.

Frustration is a function of our expectations, and our expectations are often a reflection of the social mirror rather than our own values and priorities.

An effective goal focuses primarily on results rather than activity. It identifies where you want to be, and, in the process, helps you determine where you are. It gives you important information on how to get there, and it tells you when you have arrived. It unifies your efforts and energy. It gives meaning and purpose to all you do.

Win-win is a belief in the Third Alternative. It's not your way or my way; it's a better way, a higher way.

What is important to another person must be as important to you as the other person is to you

You have two ears and one mouth. Use them accordingly.

Private victories precede public victories.