Effective people stay out of Quadrants III and IV because, urgent or not, they aren't important. They also shrink Quadrant I down to size by spending more time in Quadrant II...Quadrant II is the heart of effective personal management.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

...people have character strength but they lack communication skills, and that undoubtedly affects the quality of relationships as well.

The ability to manage well doesn't make much difference if you're not even in the right jungle.

Humility is the mother of all virtues, courage the father, integrity the child and wisdom the grandchild.

We are free to choose our actions, . . . but we are not free to choose the consequences of these actions.

What is important to another person must be as important to you as the other person is to you