It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of the heart, the ill intention, the bad motives, the prideful justifying cover-up of the first mistake.

Empathy takes time, and efficiency is for things, not people.

More essential than working on attitudes and behaviors is examining the paradigms out of which those attitudes and behaviors flow.

Principle-centered people are constantly educated by their experiences.

I am senting many books for endorsement purposes, which enables me to stay relevant in my own field, and I have people that help me decide which ones I should read and endorse.

Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.

Wisdom is your perspective on life, your sense of balance, your understanding of how the various parts and principles apply and relate to each other.