Synergy: The combined effect of individuals in collaboration that exceeds the sum of their individual effects.

When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.

You have two ears and one mouth. Use them accordingly.

Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of the heart, the ill intention, the bad motives, the prideful justifying cover-up of the first mistake.

Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.

Once you have a clear picture of your priorities - that is values, goals, and high leverage activities - organize around them.