I have lots of sources of information about what's going on at the company. I think I have a pretty good pulse on where we are and what people are thinking.

The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential.

I like to tell people that all of our products and business will go through three phases. There's vision, patience, and execution.

Accessible design is good design.

At Microsoft, we're investing heavily in security because we want customers to be able to trust their computing experiences, so they can realize the full benefits of the interconnected world we live in.

So, I think the output of our innovation is great. We have a culture of self-improvement. I know we can continue to improve. There is no issue. But at the same time, our absolute level of output is fantastic.

We don't have a monopoly. We have market share. There's a difference.