If you wait for customers to tell you that you need to do something, you're too late. Good business leaders should be half a step ahead of what customers want, i.e. they don't actually quite know they want it. That's what innovation's about. With Plan A, we didn't wait for the consumers to tell us.

When my mother died, my father was in a crisis, my sister was in a crisis, everyone was in a crisis. I went round the night my mother was lying in the kitchen, and I organised everything, from the undertaker to the funeral... I looked after everybody, I sorted it all out and Ive done so ever since.

We've got a bit of growth a bit earlier than expected.

When I got married in my twenties, I had a happy marriage and happy kids but at some point in time I let it go off the rails I let it go off the rails.

I want to please every woman, every time.

We believe responsible business can be profitable business

I think that business leaders today have to be more rounded than they used to be, they have to be completely multi-functional and fast-moving.