Customers want good value, but they care more than ever how food and clothing products are made.

I think that business leaders today have to be more rounded than they used to be, they have to be completely multi-functional and fast-moving.

I'd go mad if I didn't have things to make me laugh.

We've got a bit of growth a bit earlier than expected.

As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player.

If you wait for customers to tell you that you need to do something, you're too late. Good business leaders should be half a step ahead of what customers want, i.e. they don't actually quite know they want it. That's what innovation's about. With Plan A, we didn't wait for the consumers to tell us.

I don't believe in retirement.