Scores of studies have shown that venting doesn't soothe anger; it fuels it.

Whoever you are, bear in mind that appearance is not reality. Some people act like extroverts, but the effort costs them energy, authenticity, and even physical health. Others seem aloof or self-contained, but their inner landscapes are rich and full of drama. So the next time you see a person with a composed face and a soft voice, remember that inside her mind she might be solving an equation, composing a sonnet, designing a hat. She might, that is, be deploying the powers of quiet.

Flow is an optimal state in which you feel totally engaged in an activity...In a state of flow, you're neither bored nor anxious, and you don't question your own adequacy. Hours pass without your noticing.

we have two ears and one mouth and we should use them proportionally

In the first study, Grant and his colleagues analyzed data from one of the five biggest pizza chains in the United States. They discovered that the weekly profits of the stores managed by extroverts were 16 percent higher than the profits of those led by introverts—but only when the employees were passive types who tended to do their job without exercising initiative. Introverted leaders had the exact opposite results. When they worked with employees who actively tried to improve work procedures, their stores outperformed those led by extroverts by more than 14 percent.

One genuine new relationship is worth a fistful of business cards.

Even when the attention focused on me is positive, I am uncomfortable being looked at by a lot of people - it's just not my natural state of being.