Like a therapist hairdressers are in a position of trust. We are transforming not just how a person looks but how they feel.

By the way, intelligence to me isn't just being book-smart or having a college degree; it's trusting your gut instincts, being intuitive, thinking outside the box, and sometimes just realizing that things need to change and being smart enough to change it.

Creativity runs across many categories in life, from the arts-and-crafts project a mum or dad does with their kids, to the bestselling author's manuscript, to the designs of the hairdresser, to the creations of the computer programming genius.

It's a good giggle to look back at yourself in your 20s. You thought you were so fierce and fabulous, and it's just embarrassing.

Sometimes, in order to follow our moral compass and/or our heart, we have to make unpopular decisions or stand up for what we believe in. It can be difficult and even frightening to go against the grain, whether it's a personal disagreement with a friend, partner, or family member or a professional decision that affects coworkers and colleagues.

Be nice to your hairstylist. It's an instant gratification! It doesn't matter how badly their day has gone, in that moment they feel amazing. And the hairdresser has made them feel that way.

Being in the beauty industry has taught me that most of us are never satisfied with how we look. We all wish we had better hair, could lose that last 10 pounds, or look like someone else. I always see the beauty in the clients that have sat in my chair, and I've tried to help them see it, too, and feel good about themselves.