I first learned how to do hair from drag queens. I learned eyelashes are the key to life, because they make everyone look fabulous.

During a color consultation, I like to reference food as a visual. Hot fudge and orange marmalade paint a clearer picture and helps prevent end results that leave you feeling unsatisfied.

Creativity runs across many categories in life, from the arts-and-crafts project a mum or dad does with their kids, to the bestselling author's manuscript, to the designs of the hairdresser, to the creations of the computer programming genius.

It's a good giggle to look back at yourself in your 20s. You thought you were so fierce and fabulous, and it's just embarrassing.

We have to stand up for what we believe in, even when we might not be popular for it. Honesty starts with being ourselves, authentic and true to who we are and what we believe in, and that may not always be popular, but it will always let you follow your dreams and your heart.

Like a therapist hairdressers are in a position of trust. We are transforming not just how a person looks but how they feel.

Being in the beauty industry has taught me that most of us are never satisfied with how we look. We all wish we had better hair, could lose that last 10 pounds, or look like someone else. I always see the beauty in the clients that have sat in my chair, and I've tried to help them see it, too, and feel good about themselves.