I first learned how to do hair from drag queens. I learned eyelashes are the key to life, because they make everyone look fabulous.

I define success by personal growth; if you don’t continue to grow, you can’t continue to succeed.

Being successful is about professionalism, and chewing gum is unprofessional. Its also a huge pet peeve of mine.

Creativity runs across many categories in life, from the arts-and-crafts project a mum or dad does with their kids, to the bestselling author's manuscript, to the designs of the hairdresser, to the creations of the computer programming genius.

A lot of people forget how important it is to be creative. We get caught up in getting ahead and in day-to-day minutiae. But creativity is a fundamental mode of expression, as is being tenacious and standing by your own convictions and passions, even if it's not the "popular" choice.

Like a therapist hairdressers are in a position of trust. We are transforming not just how a person looks but how they feel.

By the way, intelligence to me isn't just being book-smart or having a college degree; it's trusting your gut instincts, being intuitive, thinking outside the box, and sometimes just realizing that things need to change and being smart enough to change it.