When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

No goal, regardless of how small can be achieved without adequate training.

The slower but consistent tortoise causes less waste and is more desirable than the speedy hare that races ahead and then stops occasionally to doze. The Toyota Production System can be realized only when all the workers become tortoises.

Data is of course important in manufacturing, but I place the greatest emphasis on facts.

All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.

Progress cannot be generated when we are satisfied with existing situations.

Also, bad quality causes big disruptions in my river system.