When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

The only place that work and motion are the same thing is the zoo where people pay to see the animals move around

If you are going to do TPS you must do it all the way. You also need to change the way you think. You need to change how you look at things.

All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.

Standards should not be forced down from above but rather set by the production workers themselves.

Data is of course important in manufacturing, but I place the greatest emphasis on facts.

Also, bad quality causes big disruptions in my river system.