At the Republican convention, there were lots of words used to describe Hillary Clinton, but warm, funny and caring weren't among them.

[Judy Price] Osgood was among about half a dozen [Hillary] Clinton friends who I sat down with more than a year ago before she announced her candidacy.

Donald Trump and Hillary Clinton are not themselves members of the middle class, not by a long shot, which means they've searched for other ways to prove to voters that they care about their concerns and understand what middle class workers are going through.

She [Hillary Clinton] says I know that this is the first time that one of our two major parties has ever nominated a woman, and that takes some getting used to even for me. And I think that she has to somehow figure out a way to talk about it. She doesn't like being a symbol, but in many ways, that's what tonight is about.

[Hillary Clinton] has talked about not being a natural campaigner. And she has this big shadow because her husband, the former president [Bill Clinton], and President [Barack] Obama both are natural campaigners. And so this is a challenge for her.

Trump has a pretty remarkable ability, going back to when he was in business, to reframe defeats as wins. So he had four business bankruptcies and he found a way to say that those are actually wins for him.

Hillary Clinton and her husband, the former president, are of course by all measures quite wealthy as well, having earned tens of millions of dollars in book royalties and speaking fees in recent years. Which is why in speeches, she leans heavily on her family history.