Flint is a city of a hundred thousand that was having a rough go of it even before its water was poisoned by lead. And when the water crisis finally grabbed national headlines this winter, the Democratic presidential candidates noticed. Hillary Clinton sent senior staff to investigate and asked her supporters to donate to a fund for Flint's kids. Bernie Sanders called on Michigan's Republican governor, Rick Snyder, to resign.

The difference in the way Hillary Clinton and Donald Trump talk about the middle class is stark. For Clinton, it's a story of hope. For Trump, it is a story of loss.

Judy Price Osgood is a longtime friend of Clinton's, and she says she meets people regularly who say they don't like [Hillary] Clinton.

At the Republican convention, there were lots of words used to describe Hillary Clinton, but warm, funny and caring weren't among them.

People don't change. People are who they are.

[Judy Price] Osgood was among about half a dozen [Hillary] Clinton friends who I sat down with more than a year ago before she announced her candidacy.

I don't think that [Hillary Clinton] can turn around her honesty and trustworthiness problems with one speech, but she could present herself tonight as more relatable, give people a glimpse of that warm, funny woman the people who meet her in small groups and one-on-one say that she is.