All organizations are hierarchical. At each level people serve under those above them. An organization is therefore a structured institution. If it is not structured, it is a mob. Mobs do not get things done, they destroy things.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

Every major industry was once a growth industry. But some that are now riding a wave of growth enthusiasm are very much in the shadow of decline. Others that are thought of as seasoned growth industries have actually stopped growing. In every case, the reason growth is threatened, slowed, or stopped is not because the market is saturated. It is because there has been a failure of management.

One should not focus on the differences between people but look for commonality and similarity.

Ideas can be willed, and the imagination is their engine.

Organizations, by their very nature are designed to promote order and routine. They are inhospitable environments for innovation.

Organizations exist to enable ordinary people to do extraordinary things.