Typically you see the home office think up some great program but doesn't think through implementation at the store level.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

They've got a Jobs Council that never meets. A Democratic Senate that doesn't act. A President who doesn't believe and a Vice President who won't stop talking. They just don't get it.

At the Harvard Business School, I really felt I had gained the ability to resolve difficult issues. But I also felt that I wasn't in the mainstream with my fellow students. During job-hunting season, for example, everybody shaved their beards for interviews. I thought, 'This is crazy.' So I grew a beard.

The way to really create justice for workers in America is to create job growth.

Of course, losing my father was traumatic. I was an only child. But from the time my father died, my general theme in life has been to turn adversity into opportunity.

Some of the best opportunities in the world are the most obvious ones.