Typically you see the home office think up some great program but doesn't think through implementation at the store level.

At the Harvard Business School, I really felt I had gained the ability to resolve difficult issues. But I also felt that I wasn't in the mainstream with my fellow students. During job-hunting season, for example, everybody shaved their beards for interviews. I thought, 'This is crazy.' So I grew a beard.

They've got a Jobs Council that never meets. A Democratic Senate that doesn't act. A President who doesn't believe and a Vice President who won't stop talking. They just don't get it.

The role of private equity as fiduciaries is certainly to make money.

When a company goes bankrupt, you as a company have absolutely no say whatsoever as to what happens.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

Some of the best opportunities in the world are the most obvious ones.