Typically you see the home office think up some great program but doesn't think through implementation at the store level.

Some of the best opportunities in the world are the most obvious ones.

The way to really create justice for workers in America is to create job growth.

Typically you see the home office think up some great program but doesn't think through implementation at the store level.

Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.

At the Harvard Business School, I really felt I had gained the ability to resolve difficult issues. But I also felt that I wasn't in the mainstream with my fellow students. During job-hunting season, for example, everybody shaved their beards for interviews. I thought, 'This is crazy.' So I grew a beard.

Of course, losing my father was traumatic. I was an only child. But from the time my father died, my general theme in life has been to turn adversity into opportunity.