Typically you see the home office think up some great program but doesn't think through implementation at the store level.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

The role of private equity as fiduciaries is certainly to make money.

One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.

After 25 years in business, Mitt Romney understands how jobs come and go, and what we need to do to get our economy back on track.

Typically you see the home office think up some great program but doesn't think through implementation at the store level.

Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.