Organizational busy work tends to expand to fill the working day.

The fundamental response to change is not logical, but emotional.

If you find yourself concentrating on the technology rather than the sociology, you're like the vaudeville character who loses his keys on a dark street and looks for them on the adjacent street because, as he explains, "The light is better there."

The more you focus on control, the more likely you're working on a project that's striving to deliver something of relatively minor value.

What we are looking for is managers who are awake enough to alter the world as they find it, to make it harmonize with what they and their people are trying to accomplish.

There are a million ways to lose a work day, but not even a single way to get one back.

Organizational busy work tends to expand to fill the working day.