What we are looking for is managers who are awake enough to alter the world as they find it, to make it harmonize with what they and their people are trying to accomplish.

Training is practice doing a new task much more slowly than an expert would do it.

Quality is free, but only to those who are willing to pay heavily for it.

The more you focus on control, the more likely you're working on a project that's striving to deliver something of relatively minor value.

Get the right people. Then no matter what all else you might do wrong after that, the people will save you. That's what management is all about.

Visual supervision is a joke for development workers. Visual supervision is for prisoners.

If you find yourself concentrating on the technology rather than the sociology, you're like the vaudeville character who loses his keys on a dark street and looks for them on the adjacent street because, as he explains, "The light is better there."