If you find yourself concentrating on the technology rather than the sociology, you're like the vaudeville character who loses his keys on a dark street and looks for them on the adjacent street because, as he explains, "The light is better there."

Visual supervision is a joke for development workers. Visual supervision is for prisoners.

Organizational busy work tends to expand to fill the working day.

If nothing is declared unchangeable, then the organization will resist all change.

The purpose of a team is not goal attainment but goal alignment.

The manager's function is not to make people work, but to make it possible for people to work.

Training is practice doing a new task much more slowly than an expert would do it.