The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes.

Communication is everyone's panacea for everything.

Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.

Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.

...high end does not necessarily equal high price. It's a matter of attitude.

I don't believe in holy writ. Buy fifty books or twenty-five books, take three weeks off, read them and make up your own theory. The fact that you end up literally burning twenty-two out of twenty-five books is beside the point.

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.