If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.

Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

If silly things were not done, intelligent things would never happen.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

When you choose a managerial path, you are choosing to devote your life to people. Period.