If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

A passive approach to professional growth will leave you by the wayside.

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

The manager, in today's world, doesn't get paid to be a steward of resources, a favored term not so many years ago. He or she gets paid for one and only one thing: to make things better (incrementally and dramatically), to change things, to act - today.