Are you placing enough interesting, freakish, long shot, weirdo bets?
If you're not confused, you're not paying attention.
I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.
We cannot innovate without opening the door to havoc.
Take someone NEW AND WEIRD to lunch today
Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.