The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.
Tom PetersThe selfish leader will attempt to lead others for their own gain and for the detriment of others.
Tom PetersI'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
Tom PetersIf, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.
Tom PetersAn ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
Tom PetersCommunity. A friend started a real estate brokerage a few years ago. By the time she'd added her second employee, she was a pillar of her 35,000-person community. No rule says that only the local banker or car dealer can organize the program to raise supplemental funds for the public library or send the high school band on a well-earned special trip. Participating in community affairs, with time more than dollars, is good business from day one. It gets your name around, adds to your distinctiveness, and, best of all, makes you an attractive employer (which is the key to sustained success).
Tom Peters