We cannot innovate without opening the door to havoc.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information. Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.

Effective visions are lived in details, not broad strokes.

I found myself declaiming, full flower, for an hour on the "utmost importance and urgency" of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is "the premier way" to have "intimate conversations" with his Clients. Funny thing, I believe it!

If you love your company and love what you do, you will serve your customers better-period!

Excellent firms don't believe in excellence - only in constant improvement and constant change.