Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."

Do it, fix it, try it.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

You can't think your way out of a box; you've got to act.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

Execution Excellence! (Show up on time! Leave last!)

Entrepreneurs have no memories. They take on the world with a completely fresh view.