All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.

Print-based libraries developed in an age of scarce printed resources.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

They say plan it. I say do it.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.