All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information. Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.

Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!