All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.

Reward excellent failures. Punish mediocre successes.

"Old" is definitely not cool in America. Never has been.

Have you thanked a front-line employee for carrying around a great attitude ... today?

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.