We must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.

Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

A good collection is more than just the sum of its parts.

The thing that keeps a business ahead of the competition is excellence in execution.

It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

Train everyone lavishly. You can't overspend on training.