Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

Today brands are everything, and all kinds of products and services - from accounting firms to sneaker makers to restaurants - are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.

I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

Hire for attitude. Train for skill... More

TRUST, not technology, is the issue of the decade.

Inspiring visions rarely (I'm tempted to say never) include numbers.