Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

It boils down to studenthood-in-perpetuity / curiosity-in-perpetuity / applied fanatic restlessness. That is, a belief that life is ONE BIG LEARNING EXPERIENCE. Something mysterious happens to a curious, fully engaged mind - and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered. The results: an exponentially increased ability to tune up / reinvent / WOW-ize today's project at work.

If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.

Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.

Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one

I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.