The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).

Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.

Send 10-TEN!!-people flowers. Today. As "Thank yous" for good things "small"-or even large-done in the last two weeks.