The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.

Only those who constantly retool themselves stand a chance of staying employed in the years ahead.

"Old" is definitely not cool in America. Never has been.

Excellence comes from human beings doing things of value that customers find memorable.

The hyperfast-moving, wired-up, reengineered, quality-obsessed organization will succeed or fail on the strength of the trust that its managers place in the folks working on the front line.

I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information. Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.