The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

Print-based libraries developed in an age of scarce printed resources.

Leaders trust their guts. "Intuition" is one of those good words that has gotten a bad rap. For some reason, intuition has become a "soft" notion. Garbage! Intuition is the new physics. It's an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.

MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.

Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.