I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).

Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.

The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.

The best leaders... almost without exception and at every level, are master users of stories and symbols.