As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.

Leaders understand the ultimate power of relationships.

There is no such thing as a minor lapse of integrity

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.