The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

Send 10-TEN!!-people flowers. Today. As "Thank yous" for good things "small"-or even large-done in the last two weeks.

The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

Excellent firms don't believe in excellence - only in constant improvement and constant change.

If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.