It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.
Tom PetersEvery managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
Tom PetersAuthority never matches responsibility. That's one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority. Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That's true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
Tom Peters