Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

Design is so critical it should be on the agenda of every meeting in every single department.

Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.

I am my clients. I am defined by who I do business with.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.