To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.

The world has not just "turned upside down". It is turning in every which way at an accelerating pace.

If silly things were not done, intelligent things would never happen.

Treat the customer as an appreciating asset.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

There are few things that will take you further in life, than your ability to make a good presentation.

The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.