Have you thanked a front-line employee for carrying around a great attitude ... today?
Excellence comes from human beings doing things of value that customers find memorable.
One percent improvement in 1,000 things is better than 1,000% improvement in one thing.
Screw-ups are the mark of excellence.
Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.
I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.