The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.

Innovation comes only from readily and seamlessly sharing information rather than hoarding it.

Reward excellent failures. Punish mediocre successes.

Do it, fix it, try it.

A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.

One percent improvement in 1,000 things is better than 1,000% improvement in one thing.