Management is about arranging and telling. Leadership is about nurturing and enhancing.

Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.

It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.

The best leaders... almost without exception and at every level, are master users of stories and symbols.

A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

Appreciation, applause, approval, respect - we all love it!